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- Our phone center in Lake City, Florida & Cocoa
Florida
Can be reached Toll Free @ 1-888-751-0100 Monday Thru
Sunday 11am ~ 9 pm Pacific Time (8am ~ 6pm Eastern) Or
Long Distance Tech Support @ 1-321-735-6006 or leave us
your number and will be glad to call you back at no
extra cost. Our new voice over IP and other internet
technologies now make it possible for our company to
contract with low cost phone support call centers around
the world. Unlike most of our competitors we have
resisted moving our customer service operations to a
foreign country. Though it does allow for longer hours
of phone sales & support and decreases the cost to the
merchant significantly, we feel the quality of support
is dramatically reduced and significant dangers exist
when using these overseas phone centers. Below is a list
of the main reasons we have chosen to keep 100% of our
operations in the USA
- Dramatically Increased Control Of Your Information
In many international phone centers the workers are paid
in a month approximately the same amount we pay a worker
in 5 hours. At galaxy-hosts.com we are extremely guarded
about who has access to your credit card information, we
log all individuals who have access to this info and
follow all MC/ Visa / Amex / Discover security
protocols. We can not imagine that it would be secure to
send your information 1/2 way around the world to an
overseas center where the employees are virtually immune
from any US law enforcement.
- Increased Product Knowledge / Experience
The operators you reach in many overseas phone centers
have virtually no experience with the items that they
support. In many cases, they support many different
companies selling many different products. They are
actually 6000 miles away from the warehouse in the US
and the only connection they have to an order is on a
computer screen. Here at galaxy-hosts.com, we are here
to help you before and after the sale. We work everyday
with the products we sell and are hands on with every
aspect of the transaction.
- Communication Skills
We respect and support diversity, however we understand
that you need to communicate simply and easily about
your order. We hire our employees, based on their
ability to communicate and we constantly train our
people to provide the highest level of service and
support.
- No Callbacks To Up Sell or Harass
Because the cost of labor is so low, many overseas phone
centers have a significant number of their employees
dedicated to calling customers on the phone trying to
get them to change or upgrade their order. In many cases
the bulk of phone center revenue comes from commissions
on these up sells. In addition to potentially being
illegal (bait and switch), this process is annoying and
delays your order
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| Weekly Backups! | | |
